Abstract

ACCESS Support, the user support arm of ACCESS (Advanced Cyberinfrastructure Coordination Ecosystem: Services & Support), has a novel multi-tiered support strategy that comprises 3 major themes:(1) leverage modern information delivery systems to simplify user interfaces;(2) leverage experts from the community to develop training materials and instructions that can dramatically reduce the user learning curve for several increasingly important Cyberinfrastructure (CI) computational techniques; and (3) employ a matchmaking service that will maintain a database of specialist

Date

July 23, 2023

Authors

Mats Rynge, Karan Vahi, Mohammad Zaiyan Alam, Ewa Deelman, Todd Miller, Miron Livny, Shelley Knuth, James Griffioen, John Goodhue, David Hudak, Julie Ma, Andrew Pasquale, Lissie Fein

Book

Practice and Experience in Advanced Research Computing 2023: Computing for the Common Good

Pages

478-480